Several models of MacBook computers released since 2015 have exhibited keyboard faults. In response to the problem, Apple has launched a new free service and repair program for users worldwide.
In a report released by Apple has publicly acknowledged that the butterfly switch keyboards in some MacBook and MacBook Pro computers have given consumers some trouble.
The keyboard issues most frequently reported by users of affected models include letters or characters that repeat unexpectedly, others that don’t appear, or keys that feel “sticky” or don’t respond consistently.
The list of eligible models includes 12-inch MacBook models released since 2015 and 13- and 15-inch MacBook Pro models released from 2016 onwards.
Apple said customers who own certain MacBook and MacBook Pro models can get them repaired free of charge. Repairs might include fixing the whole keyboard or just some keys, the company said. Customers with questions can contact an Apple Store, Apple support or an authorized service centre.
Additional details can be found on Apple’s service page.
By Neo Sesinye
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