Vodacom customers in Gauteng, South Africa experienced difficulty making and receiving calls on Friday morning, 19 January 2018, as the telco’s voice services were reportedly down.
Users from other parts of the country revealed that they were also experiencing difficulting making and receiving calls.
The telecom operator announced on social media that it was aware of the issue and working to fix it urgently.
Vodacom is aware that certain customers in and around Gauteng are unable to make calls. Our technicians are attending to the issue as a matter of urgency to restore normal service as soon as possible. Internet connectivity is unaffected. We apologise for the inconvenience.
— Vodacom (@Vodacom) January 19, 2018
Vodacom later resolved the issue, but not after hundreds of customers took to Twitter to voice out their frustrations. Here are some reactions from the customers.
Dear @Vodacom , i had an interview at 9 needed to call my prospective employer as i was struggling to locate their offices. Ur network was down. Found the place 45 min later. I have lost out on an opportunity of a lifetime, ur incompetence is costing us poor people..
— Bo Malatji (@Bodiba18) January 19, 2018
#Vodacom please confirm if network is down and estimated time of restoration
— Devon Rimmington (@RimmingtonDevon) January 19, 2018
— Hajra (@HajraOmarjee) January 19, 2018
@Vodacom can't make phone calls. Is the whole network down?
— Julie S (@wish4always) January 19, 2018
— SA_CITIZEN1 (@SA_CITIZEN1) January 19, 2018
People losing their mind cause calls on Vodacom are down.
— Luu Kubheka (@CoolKid_Skinny) January 19, 2018
Can’t wait. A month til I port out after being with you since 1996. Down with bad service!!!
— John Crewe (@bigjohnson2) January 19, 2018
@Vodacom111 is Vodacom down? I can’t make or receive calls! Restarted my phone etc, still nothing.
— Iain Busschau (@iainbusschau) January 19, 2018
— Christiaan Smit (@smitchristiaan) January 19, 2018
Vodacom is down can't make calls any of us #vodacom
— Jean-Pierre du Toit (@fix_a_roof_jhb) January 19, 2018