Econet Wireless, Zimbabwe’s leading telecommunications company has decided to reimburse customers who were affected by recent tariff hikes, which was subsequently reversed according to a report from News Day.
Econet raised its prices on data and voice calls on the 11th of January 2017 and the decision was met by public outrage according to eNCA.
In a message to its subscribers, Econet announced its position, “Dear valued customer: Following the tariff reversal, we have refunded you 43 megabytes (MB), from your purchase of data bundles between 11 and 12. We regret any inconvenience. Thank you,” one message read.
Information and Communication Technology, Postal and Courier minister Supa Mandiwanzira said the charges had to be reversed following the outcry from subscribers.
“Given the astronomical rates that have been charged over the last two days, it may be necessary and morally correct to get the concerned mobile networks to refund their subscribers,” the Minister argued.