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South Africa: FNB solves crippling connectivity issues

July 25, 2016 • Finance, Southern Africa, Top Stories

fnb down

Many FNB customers have been unable to access many account features. (Image Source: signededition.co.za).

First National Bank (FNB) has confirmed that it has resolved the connectivity issue that has plagued its customers since 24 July, 2016. On 25 July 2016 FNB confirmed, via a media statement, that it was aware of intermittent connectivity issues.

According to Mo Hassem, FNB Chief Information Officer, the network outage was caused by an upgrade made to the network; however, Hassem did not mention the finer details of the upgrade.

In a brief statement by Hassem, it was revealed that FNB has confirmed that connectivity has been restored across all its systems.

Hassem further stated that: “Our technicians are working to maintain ongoing stability and clients should be able to access all banking services. We once again apologise for the inconvenience and would like to thank our customers for their patience.”

Public Outrage

South Africans took to social media platform Twitter to have their say about the outage, as upgrades were done so close to pay day. The tweets can be found below.

Darryl Linington
Follow @DarrylLinington on Twitter

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