First National Bank (FNB) has confirmed that it has resolved the connectivity issue that has plagued its customers since 24 July, 2016. On 25 July 2016 FNB confirmed, via a media statement, that it was aware of intermittent connectivity issues.
According to Mo Hassem, FNB Chief Information Officer, the network outage was caused by an upgrade made to the network; however, Hassem did not mention the finer details of the upgrade.
In a brief statement by Hassem, it was revealed that FNB has confirmed that connectivity has been restored across all its systems.
Hassem further stated that: “Our technicians are working to maintain ongoing stability and clients should be able to access all banking services. We once again apologise for the inconvenience and would like to thank our customers for their patience.”
South Africans took to social media platform Twitter to have their say about the outage, as upgrades were done so close to pay day. The tweets can be found below.
#FNBoffline , may be it is time to switch and smile.
— Eddie Mamahlodi (@mphekso) July 25, 2016
Thanks for the inconvenience #Fnboffline You guys are really messing with a guy’s hustle
— Banele (@Slique_Guy) July 25, 2016
— Bheks (@Bhekani_N) July 25, 2016
— Kim Lerena Backos (@momwifecareer) July 25, 2016
Is FNB still offline? My credit card appears to have ‘vanished’ from my online profile. Help please @Rbjacobs
— Katy Katopodis (@KatyKatopodis) July 24, 2016
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