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Kenya: Safaricom dismisses CA report on quality of service

June 11, 2015 • Mobile and Telecoms

Each telecom operator was vetted on eight parameters, which included: success rate, call drop rate, call set-up time, signal strength and speech quality. (Image Source: Nairobi Sun)

Each telecom operator was vetted on eight parameters, which included: success rate, call drop rate, call set-up time, signal strength and speech quality. (Image Source: Nairobi Sun)

According to a report by nation.co.ke, Safaricom has dismissed the Quality of Service report by the Communications Authority of Kenya (CA), which rated Safaricom, Airtel, Telkom Kenya and Essar Telecom as non-compliant.

According to nation.co.ke, the 2013/2014 report revealed that Safaricom, Airtel and Telkom Kenya achieved an overall rating of 62.5 per cent, while Essar Telecom achieved 50 per cent, below the set target for quality of service.

Safaricom’s Director of Corporate Affairs Stephen Chege said the regulator’s report greatly contradicts audits by an independent company.

Chege stated, within the report, that the CA report covers the period between July 2013 and June 2014, which captures a period before Safaricom undertook an exercise to vastly improve network delivery in both rural and urban areas.

Each telecom operator was vetted on eight parameters, which included: success rate, call drop rate, call set-up time, signal strength and speech quality.

Safaricom stated, within the report, that it had invested between Sh20-30 billion in its network annually, and was certain that future subsequent tests by the CA will demonstrate the impact of the investment.

Staff Writer

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