Samsung Electronics SA extends factory warrranty period

Samsung Electronics South Africa has launched an extended standard factory warranty for customers on certain products within its Visual Display, IT Solutions, Digital Appliances, Digital Imaging and Digital Air Solutions product lines. Customers will enjoy a 24 month warranty on all Samsung products at no extra charge – relevant to products purchased from the 1st of May 2012 onwards.

In the past, the standard factory warranty on its product range was valid for 12 months, however, now customers can enjoy further peace of mind, with an additional 12 month period. Starting this month, all Samsung products will boast a minimum 24 month warranty from date of purchase, based on a valid proof of purchase. The increased warranty will cover labour and parts.

“This is a very exciting initiative for Samsung, and this increase in factory warranty is another way we are able to demonstrate our commitment to customer service,” says Deon Liebenberg, MD of Samsung Electronics South Africa. “In fact, as a leading consumer electronics brand locally, we are well aware of the need for consumers to have access to the very best service level agreements and this extended factory warranty ensures that we are able to continue to do just this – ensuring comprehensive service assistance in case of incidental product failure, giving consumers the confidence that they expect from a leading brand like Samsung.”

This warranty will apply to all relevant products that are purchased from Samsung’s leading retail partners within South Africa and Africa – where customers are encouraged to attach their proof of purchase to their warranty card and to store it in a safe place as this will be required when making a warranty claim. Additionally, customers are advised to register any Samsung product they buy on the www.samsung.com Web site, to ensure warranty claims are easy to manage.

“A 12 month warranty is the general industry standard, however, today, with the confidence we have in the quality of our product line – across categories – and of course, our focus on providing enhanced service levels for our consumers – our 24 month limited warranty positions our brand offering ahead of our competitors in both South Africa and Africa alike, and we are sure that consumers will respond positively to this increased service offering,” concludes Liebenberg.

Staff Writer