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MTN Rwanda blames upgrades for disruptions

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MTN Rwanda claims upgrades are responsible for local network disruptions.

Khaled Mikkwai, MTN Rwanda's MD, said upgrades and trials of their new 3G networks are behind local network disruptions. (image:

Subscribers have experienced network problems recently due to 3G network upgrades.

Responding to complaints about disruptions, MTN re-routed all its traffic, sourcing additional capacity from various service providers, doubling available bandwidth.

On Tuesday Khaled Mikkawi, MTN Rwanda MD, did not reveal how much was invested in the network upgrade, but promised the problems will be fixed soon.

“When you roll out new 3G sites, you have to carry out tests and an optimisation exercise. The challenge is keeping clients and subscribers online while carrying out optimisation,” Mikkawi explained.

Despite these issues their customer base keeps on growing. MTN Rwanda has over 2.9 million subscribers and claim to have network coverage to over 98% of the population.

“We cannot be compared to Airtel because of our subscription base. Maybe that can happen in two years time,” Mikkawi told reporters at MTN’s head offices in Kigali.


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