In terms of software service delivery, the most expedient way to achieve operational efficiency is to implement a balanced mix of IT skills and domain knowledge.
This is the view expressed by executive management at Accsys, a national supplier of management solutions within HR, payroll administration, time & attendance and access control.
Differentiation and competitive advantage is gained through the strategic application of resources – including HR. This is a matter of acquiring, applying and retaining the best possible skills sets for the job.
From a software services point of view, the emphasis is one technical know-how and also client services. It is an area of the ICT sector that demands both insight into technology development, as well as appreciation for application in business and support.
Software continuously develops and changes to remain relevant. Those at the forefront of software growth have to keep up with trends, maintain a close eye on key new developments and understand the mechanics of how products/ solutions make a difference in business.
Teryl Schroenn, CEO at Accsys, says the question of whether to focus on qualified personnel (formal IT skills) or those whose skills originate from long-term exposure to the industry (domain knowledge) is one that business leaders continue to discuss.
“While it is true that deep domain knowledge is critical in understanding the client’s requirements, this knowledge does not necessarily come with IT skills or abilities. The ideal software consultant has both domain and IT skill, the latter of which is often developed through formal qualifications,” says Schroenn.
Accsys continues to emphasise the relevance of qualification in industry – be it technical or business management. At the same time the company advocates the importance of practical experience and on-the-job training to achieve the skills balance in personnel.
Teryl Schroenn, CEO at Accsys