Interactive Intelligence was rated most favoured unified communications vendor by larger enterprises worldwide in Datamonitor’s “Business Trends: Contact Centre Investments in Developed Markets (Customer Focus)” report.
According to the report, among the top characteristics enterprises look for in a UC vendor are an “all-in-one” contact centre solution, a strong combination of technology and services, and “best-in-class” instant messaging.
Additionally, the Datamonitor report showed Interactive Intelligence as the highest rated UC vendor for delivering solutions to the communications vertical as well as the number one rated company based on North American contact centre survey respondents who selected it as the vendor “they most trust to deliver a UC solution.”
“Interactive Intelligence is well known as an all-in-one contact centre solutions provider and has been able to use that to its advantage in gaining mindshare among respondents,” said Datamonitor associate analyst and report author, Aphrodite Brinsmead. “The company has a number of deployments with major companies like Eli Lilly, Fujitsu, Oracle and RIM and continues to demonstrate growth on an annual basis.”
Information for the Datamonitor “Business Trends” report was collected via phone surveys of 150 contact centre managers from companies throughout North America and Western Europe. Contact centre manager respondents represented companies within the financial services, communications, travel and transport, and retail verticals. Interactive Intelligence did not sponsor the report and had no input in the questions asked, or the selection of the companies surveyed.
