Econet to install state-of-art billing system in Zimbabwe

Econet International is working to install a new state of the art billing and customer relationship management system in economically-troubled Zimbabwe where it is the biggest mobile network services provider.

Subsequently, its Business Partner (contract) customers have been migrated to the prepaid platform.

The company, owned by exiled Zimbabwean entrepreneur Strive Masiyiwa, said the move was a result of challenges Econet currently faced on its existing billing platform.

“Our current billing platform has been in place since 1998, and has come to the end of its practical life, and therefore requires extensive and urgent software upgrade. This exercise has foreign currency implications, and its full implementation could be delayed due to the prevailing economic environment,” Econet said.

It stated that it had taken the step after much deliberation and was grateful to all Business Partna subscribers for their understanding and continued co-operation.

Econet is one of three mobile telephone network service providers in crisis-torn Zimbabwe where rampant inflation has not spared the operations of the mobile phone industry.

The other two are NetOne, where the Zimbabwean government holds a major stake, and Telecel