Kenya: Commission Unhappy With Quality of Mobile Services

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Mobile phone service providers were yesterday warned about the quality of their services, with the regulator launching system to monitor their efficiency.

The Communication Commission of Kenya (CCK) unveiled a Sh50 million device during the launch and official opening of the CCK Information Centre.

The gadget will help the regulator independently monitor cases of network congestion and poor connectivity.


Known as the quality of service monitoring system (QSMS), it is equipped to capture cellular phone data, including when calls are made, their duration, when they end and the failures callers are experiencing.

“It is a tool we will use to enhance consumer protection, and also enhance our regulatory roles,” noted Mrs Atieno Ochola, CCK’s director of licensing, compliance and standards during the launch.

CCK also unveiled a Geographic Information System (GIS) – a computer-based mapping system. Rapid increase in subscribers without a matching network capacity to absorb the higher call traffic is causing congestion and poor call services.

“CCK will now be able to demand minimum quality of service which must be offered,” noted Information and Communication minister Mutahi Kagwe at the same function.

“It is time for operators to wake up and improve their services, because soon they will be called to do that.”

The CCK Information Centre will host the two systems.

Meanwhile, the Government said it will not drop the 30 per cent rule on local holding for foreign companies that want to invest in the telecoms sector as earlier expected.

Legal tussle

Instead, the Government will extend the time frame for the investors to buy local holdings. Currently, the law requires that 30 per cent of telecom firms be in local hands, even at the tendering process.
The rule has led to the cancellation of two second national operator (SNO) licences, and a legal tussle among the foreign and local shareholders in the country’s third mobile phone operator.

“I don’t intend to drop the 30 per cent rule, because I believe that it still important for Kenya to have ownership in such companies,” said Mr Kagwe.

“But we will extend the period within which foreign investors can acquire this either through private placement or IPO,” he added.

Source: Nation Media