Tag instant messaging

Keeping it simple through video

Video has long been touted as the new voice. There is no doubt that it is a high growth market, but will the simplicity of other modes of communication such as voice and Instant Messaging prevent its true potential ever…

When UCC and BYOD collide

A lot of businesses today are working towards creating Unified Communications and Collaboration (UCC) systems that replace the disparate mixture of voice, e-mail, video, instant messaging (IM), SMS’ and used by their employees.   However, it would seem that the…

SMS messaging vs. instant messaging

While a cat has nine lives, it seems that SMS has an infinite number of lives. So while the rise in mobile instant messaging (MIM) has been heralded as its end, a closer look shows that this rather increases SMS’s…

Optimising business processes and workflow with UCC

An effective communications infrastructure can, in today’s competitive economy, supercharge organisations’ process chain – from developing a product, to procurement, manufacturing, sales and customer management. However, in the real world the above is often theoretical “pie in the sky” as workflow…