Tag BPO Sector

Features, Southern Africa, Top Stories

CCI South Africa Triumphs: Double Wins at BPESA Awards

Business Process Outsourcing (BPO) leader CCI South Africa and its impact sourcing partner, CareerBox Africa, received accolades at the recent BPESA GBS Alchemy Awards 2023, showcasing their significant contributions to the BPO industry. CCI South Africa secured two major wins…

Mamsi Nkosi
November 14, 2023

Artificial Intelligence, Digital Transformation, Retail, Southern Africa

Virtual Agents Will Free SA BPOs to Cash in On Local EQ

Advanced Intelligent Automation (IA) virtual agents shift the burden of repetitive, rules-based queries and work away from human agents. This should not be seen as a threat to South Africa’s call centers and business process outsourcing (BPO) sector, but rather…

Eva Sgroi
September 7, 2023

Tag BPO Sector

CCI South Africa Triumphs: Double Wins at BPESA Awards

Virtual Agents Will Free SA BPOs to Cash in On Local EQ

Healthcare Systems & Interoperability

How Can Stablecoins Drive Modern-Day Digital Assets & Innovation

Westcon‑Comstor launches a a White-Label Security Operations Service

CCI South Africa Triumphs: Double Wins at BPESA Awards

Virtual Agents Will Free SA BPOs to Cash in On Local EQ

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Healthcare Systems & Interoperability

How Can Stablecoins Drive Modern-Day Digital Assets & Innovation

Westcon‑Comstor launches a a White-Label Security Operations Service