Duxbury Networking, a specialized networking distributor since 1984, surpasses traditional distribution by providing channel partners and their customers with a comprehensive suite of solutions.
Chief Information Officer for Duxbury Networking, Shamiel Kimmie, says “Duxbury is not just a box dropper. What sets us apart in today’s competitive landscape is our value-added technical services. Our experience in designing and manufacturing modems grants us a profound understanding of the critical significance of technical support.”
Duxbury Networking reaffirms its dedication to customer satisfaction by prioritizing technical expertise over sales, with more technical personnel than sales staff. The company offers top-tier technical assistance, ensuring its team is certified in every brand it represents. The initial phase of introducing a new brand includes certifying staff to provide comprehensive support services, highlighting Duxbury Networking’s emphasis on quality and reliability.
Technical services
Duxbury Networking provides a range of complimentary and chargeable services aimed at empowering its partners and enriching the customer experience. These services encompass:
- Complimentary services: Pre-sales, design, planning, post-sales telephonic support, and training.
- Chargeable services: Site surveys, on-site support, installation, commissioning, and service level agreements.
“Our bespoke service offerings are crafted to not only generate profit, but also to add value to our customers. We empower our partners who may lack the necessary skills or personnel to deliver these services independently. Additionally, we are committed to skill transfer and customer education, enabling them to support our products and offer services that enhance their revenue growth.” says Kimmie
Turnkey solutions
Duxbury Networking’s surveillance turnkey solution is a perfect example of the company’s comprehensive approach.
Kimmie says “Video surveillance has evolved from analogue systems to cutting-edge digital and network-based solutions. We provide solutions that fulfil a customer’s surveillance needs rather than just selling cameras. For us, it is about transforming insights into actionable tools.”
Duxbury’s surveillance solutions comprise cameras, analytics, VMS, and storage, customized to meet diverse customer requirements and budgets. This comprehensive offering encompasses everything from needs analysis, design, implementation, to ongoing support, ensuring seamless integration and operational success.
“Our differentiation lies in providing complete solutions and services that cover the entire project lifecycle, from needs analysis to design and implementation. We offer free pre-sales, design and planning, and telephonic after-sales services. Additionally, we provide site surveys, installation, commissioning, on-site support, and service level agreements.” adds Kimmie
Addressing customer pain points
Numerous channel partners and end-users encounter network planning and installation hurdles stemming from inadequate skills, experience, or certification. Duxbury Networking tackles these challenges by closely collaborating with customers at every stage, from needs assessment to execution. By providing training, fostering skill development, and facilitating knowledge transfer, Duxbury enables its partners to broaden their service offerings and enhance revenue streams.
Kimmie concludes, “Our commitment to excellence is embodied in our strategic triple C formula: collaboration, communication, and customer engagement. Our team works closely with customers to ensure they select the right products and solutions for their needs. We follow this up with comprehensive implementation and after-sales support, ensuring a seamless experience from start to finish.”
