Uber is laying off thousands of its employees as the ongoing pandemic continues to impact business.
The company said in a filing on Wednesday that it is cutting about 3,700 full-time roles or roughly 14% of its staff on the company’s customer support and recruiting teams in response to the reduced volume of ride requests and the company’s hiring freeze.
Uber also said in the filing that CEO Dara Khosrowshahi will waive his base salary for the rest of 2020.
“Days like this are brutal. I am truly sorry that we are doing this, just as I know that we have to do this,” Khosrowshahi wrote in an email about the layoffs to staffers, which was viewed by CNN Business.
The CEO has also hinted at more changes soon to come to the ride-hailing enterprise.
“As I said at yesterday’s All Hands, this is one part of a broader exercise to make the difficult adjustments to our cost structure (team size and office footprint) so that it matches the reality of our business (our bookings, revenue, and margins),” he writes.
“We are looking at many scenarios and at each and every cost, both variable and fixed, across the company.”
Daniel Ives, an analyst for Wedbush who has been tracking Uber, called the mass layoffs a “necessary move” for the company.
He says that “On the other side of this dark valley, the Uber business model will likely look a lot different for the next few years (at least) and the company must rationalize costs and a smaller operation to focus on attaining profitability in this ‘new normal’ backdrop.”
This announcement from Uber comes a week after prime rival Lyft said it would be cutting 1000 staffers and furloughing hundreds more as it also grapples with the impact of the ongoing pandemic on people using its ride-hailing services.
Now with more and more people staying at home, Uber has been encouraging its drivers to toggle between its faltering ride-hailing service and Uber Eats, the company’s food delivery service.
Uber’s Rides business made up the bulk of its adjusted net revenue in the fourth quarter of 2019, or 81%; its food delivery service, Eats, made up 11%.