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Remote Working Connectivity: The New Challenge for IT Managers

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Jenna Delport
Jenna Delport
I’m a tech writer, world traveller, avocado-eater and dog lover, not always in that order.

Many companies have scrambled to get their employees ready to work from home following the announcement by South African President Ramphosa of a lockdown for all non-essential businesses in a bid to curb the spread of COVID-19. 

While some sectors were already used to partial home working, for many others it is a first. – especially when it comes to roles that were typically office-bound, such as; administrators, accountants or call centre agents. 

During this time, reliable connectivity remains one of the single most important things for IT Managers to get right. While some employees might have adequate fibre connectivity in place, for many others providing reliable mobile LTE data connectivity is the only real way to get connected from home.

The big benefit of mobile data is that you can get connected immediately, and don’t have to worry about where exactly the employee will be based. Deploying and managing SIMs for home use at scale, however, comes with costs and risks. Not having SIM-level control can easily lead to abuse and bill shock.   

And while scaling up fast is important, scaling down fast is just as important. That’s why IT managers should opt for a mobile data offering with no long-term contracts, so SIMs can be deactivated as needed. SIM-level caps, one central account and detailed reports are also important to take the pain out of employee SIM management at scale. 

Having a choice between mobile networks to ensure the best coverage at an employee’s home also gives companies flexibility without being locked to one network. 

With so many different options to consider – mobile network, SIM types (prepaid, top-up, APN contracts) and SIM management platforms to consider, IT managers need to ensure that they deploy the right type of SIM for the right application.   

Another approach: Refunding employees data & airtime 

Some employees (or even students) may use their own SIMs cards for data connectivity or phone calls when working from home. Another approach used by IT managers is to use a SIM management platform to remotely recharge these SIMs instantly across all networks with data bundles or airtime of their choice. Recharges can be automated and processed daily/weekly/monthly as needed. 

Whatever your approach to work from home connectivity, managing costs on the one side and risks on the other is essential. 

By Flickswitch 

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