The Digital Retail Forum 2020 took place on 29 January at Emperors Palace in Johannesburg, South Africa. The conference focused on emerging technologies such as Ai, IoT, drones, digital payment solutions, new eCommerce models and mobility are disrupting the retail sector.
Gathering over 200 retail industry leaders and experts, #DRF2020 commenced under the theme: “Digital Disruption in Retail: Apocalypse or Revolution” and featured discussions on making digital innovation a key process within all retail organisations. Delegates learnt how to best increase productivity, reduce costs, attract more customers, improve customer experience, enhance security and sell more.
Here’s a closer look at this year’s Digital Retail Forum:
Delegates were welcomed by Alastair Tempest, CEO of eCommerce Africa.
Marek Zmysłowski, Polish-born entrepreneur focused on online businesses in Frontier and Emerging Markets delivered a keynote titled: Chasing Black Unicorns – The challenges of building an online retailer in Africa.
An insightful panel discussion saw Dylan Piatti, Africa Strategist: Consumer Business Industry at Deloitte Africa, Tilene Narainan, Head of Convenience Retail at Sasol Energy, Neil Rankin, Founder and CEO of Predictive Insights and Kobus Scheepers, Head of Sales at Quattro Management Systems unpack the retail apocalypse.
Tanya Long, COO of Argility Technology Group, shared how leveraging data, understanding customer segments and enhanced decision making can impact organisations.