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Twitter rolls out new anti-abuse feature for DMs

October 1, 2019 • General, Online & Social, Top Stories

Twitter announced this week that it is officially rolling out a new feature that will automatically filter spam or abuse for direct messages (DMs). The launch comes a month and a half after the social media platform began testing the feature for iOS, Android and Web apps. 

“Unwanted messages aren’t fun. So we’re testing a filter in your DM requests to keep those out of sight, out of mind,” says Twitter in an official tweet. “We tested, and turns out filters help you cut through the noise to find gems. Who knew. So we’re rolling out this filter to everyone on iOS, Android, and web!”

Thanks to this new feature, DMs that may potentially contain offensive or suspicious language, spam or abusive content will be diverted to an ‘additional messages’ folder. Twitter users can access this folder under ‘Message requests’ in their private inboxes. Once there, users will have the option to ‘view additional messages, including those that may contain offensive content’.

“The feature feels long overdue considering that offensive messages are so common for users,” says Catherine Shu in an article for TechCrunch.

Overdue or not, its step in the right direction for Twitter as the company actively tries to reduce the amount of abuse users can experience on the platform. In another update earlier this year, Twitter began testing ways to give users more control over the conversations they start.

Before then, users had only control over their own experience by muting certain keywords or blocking other users. However, the ‘hide replies’ feature aims to give users the power to change how others engage on the platform by hiding replies from everyone.

 By Jenna Cook

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