Samsung has confirmed that the release of the Galaxy Fold has been postponed due to technical problems.
Last week reports surfaced from multiple reviews that the device had a number of defects. It has been announced that Samsung will retrieve all the Galaxy Fold samples and will take measures to strengthen the display.
Samsung retrieving all Galaxy Fold samples to investigate reports of broken screens, a day after it postponed the phone’s launch: source https://t.co/SwH3GicJ9Q via @juminism pic.twitter.com/q4j6XC0y87
— Reuters Tech News (@ReutersTech) April 23, 2019
— Rodney Walker (@Rodney_Walker) April 19, 2019
— The Sun (@TheSun) April 19, 2019
— Barstool Sports (@barstoolsports) April 18, 2019
Samsung is coming to pick up our broken Galaxy Fold review unit. But before they do, I just want to reiterate that we never removed the special film from our review unit. It is fully intact, as these images show. pic.twitter.com/zoeGELWBiN
— Todd Haselton (@robotodd) April 18, 2019
In a statement to the media, the company said, “We recently unveiled a completely new mobile category: a smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.
While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.
To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.
Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.
We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.
We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.”
Samsung South Africa was set to launch the Galaxy Fold on Tuesday, 23 April 2019. The company has stated that they will announce the new release date of the phone at the event.