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Nedbank incorporates virtual assistant into its banking app

March 8, 2019 • Finance

Nedbank incorporates virtual assistant into its banking app

Nedbank incorporates virtual assistant into its banking app. (Image from www.nedbankprivatewealth.co.za)

Nedbank has incorporated a lifestyle enhancing virtual assistant into its banking app. With the exciting addition of two new features in the Nedbank Money app, these life-enhancing digital solutions are set to catapult the highly rated, award-winning MoneyApp beyond the realm of banking.

HeyNed, a Nedbank MoneyApp, and concierge service, uses a vast network of more than 350 000 product and service providers, linking app users to virtually anything they need.

In addition to the convenience of having a virtual personal assistant on call around the clock, HeyNed users benefit from the money-saving potential of a digital service that literally negotiates better prices on their behalf. And once a MoneyApp user accepts the quote provided to them by HeyNed, payment can be made easily automatically by a click of a button through the Nedbank Money app.

According to Ciko Thomas, Group Managing Executive, Nedbank Retail and Business Banking, and an avid user of the functionality, the response has been very positive. “HeyNed users appreciate the fact that the service pays for itself through the savings it delivers,” Thomas says, “and that it can be used to source items and access a host of value-adding services, from restaurant and movie reservations to arranging transport home from school for the kids or finding a recommended supplier for those home repairs and maintenance.”

In addition to having a PA on call, the exciting new Home-Buying Toolkit makes it easier and more convenient for prospective home buyers with a comprehensive range of tools and guidelines aimed at equipping them with everything they need to find, finance and purchase their ideal home.

“For most people, a home is likely to be the biggest, most expensive purchase they will ever make,” Thomas explains, “which is why Nedbank has created this feature-rich toolkit to make sure they are equipped with all the information and insights they need to optimise the home buying experience and unlock maximum value for new homeowners.”

By integrating it into the Nedbank MoneyApp, the Home-Buying Toolkit delivers on this objective with a host of tools including in principle home loan pre-approval that gives buyers a good idea of the amount they qualify for, as well as three free property reports, with information on estimated property valuation, average prices, demographics and amenities in the areas they are considering.

This is powered by Lightstone Property, the leading independent authority on residential property information. Through our property search feature, clients will have the ability to search for homes listed by estate agents. Once they have purchased their new home, the HeyNed feature will make it much easier for homeowners to manage the admin associated with moving into a home, such as managing municipal connections, furniture removals, renovations and security to mention a few.

“We believe that our Home-Buying Toolkit on the Nedbank MoneyApp, can help home buyers maximise their buying power and protect their investment, whether they are still searching for that dream home or ready to begin the process and apply for their Nedbank Home Loan.”

“With these and many more valued features that have already been included in the MoneyApp, we will continue to provide a life-enhancing digital banking experience. We are pleased with the growth in popularity of the MoneyApp, now with 2 million downloads achieved, allowing our clients to manage their money like never before,” concludes Thomas.

Edited by Fundisiwe Maseko
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