The facility, installed by the Tanzanian-based Techno Brain, is based at the ERCA headquarters and will be manned by a team of specially trained operators.
These operators will reportedly handle all tax queries by tax payers throughout the country and are part of an overall initiative to transform tax collection and administration.
Callers will be required to give their TIN numbers before being given information say developers.
Mekonnen Tesfaye, General Manager of Techno Brain, said the system will also have a text service.
According to the report the call centre facility is funded by Investment Climate Facility for Africa (ICF) as part of an agreement signed with ERCA in 2010 to “modernizeEthiopia’s tax administration through e-filing and call centre.”
The ERCA has reportedly collected 70.6 billion Br in the fiscal year of 2010/11.
Staff Writer
