A recent Cisco Internet Business Solutions Group (IBSG) survey has found that increased global demand for mobile devices and network connectivity sees Wi-Fi and traditional mobile networks playing critical roles to meet the needs of consumers.
The Cisco research highlighted that the majority of mobile devices have Wi-Fi Internet access capabilities. In fact, with the exception of smartphones, Wi-Fi is now the predominant access technology for mobile devices. There has also been an increase in ‘nomadic’ devices like laptops, tablets, and eReaders that almost exclusively connect to the Internet through Wi-Fi.
Research Key Highlights:
· Entertaining from home – Mobile devices are now increasingly used for entertainment. Almost half of mobile users are consuming all forms of video, music, books, and games on their devices on a regular basis. This trend is expected to increase as devices become more powerful and networks become faster. Interestingly, mobile access no longer exclusively means using devices while on the road. According to the IBSG survey, consumers use their mobile devices for more than 2.5 hours at home on a typical day. People are expecting to increase their home use of mobile devices even more.
This shift in where people use their mobile devices has seen an increase in the connection through Wi-Fi. Even the majority of smartphone users are supplementing their mobile connectivity with Wi-Fi. With the exception of coverage, people prefer Wi-Fi over mobile to connect their devices. While Wi-Fi is not able to compete with the ubiquity of cellular network coverage, respondents consider Wi-Fi easier to use and more reliable than mobile.
· Free Wi-Fi access needs to grow – According to the survey a third of mobile users are taking advantage of public Wi-Fi hotspots on a weekly basis. The most popular locations are public outdoors, coffee shops, restaurants, and retail stores. With publicly accessible Wi-Fi evolving so quickly, people are expecting free Wi-Fi access. The rapidly evolving public Wi-Fi business has significantly changed consumers’ expectations. As a result, today very few the users surveyed are actually paying for public Wi-Fi.
· A growing preference for Wi-Fi to mobile for connecting mobile devices – If given a choice between access networks, the survey highlighted that mobile users choose Wi-Fi over mobile across all network attributes, with the obvious exception of coverage. Also worth noting is that across most attributes, one-quarter of consumers see no difference between the two networks.
While Wi-Fi cannot compete with the now nearly ubiquitous coverage of cellular networks, it is remarkable that consumers consider Wi-Fi easier to use and more reliable than mobile. And, despite the technical superiority of cellular mobility in the area of security, people clearly do not make this distinction. As is often the case with technology, there seems to be a huge gap between the technical reality and user perception across the key distinguishing attributes of the two access networks.