MTN internet packages to carry over

In a bid to enhance customer experience and ensure that subscribers get value for their money, MTN has launched two carry over features, one for all internet packages and recurring internet bundles and another for all once-off internet bundles.

This carry-over extension feature, which is an industry first in South Africa, will enable MTN subscribers to carry over their unused internet data for additional months over the term of the contract with a maximum carry over extension of two times the monthly inclusive internet value.

“This internet carry over extension feature is an industry first. It is a response to the growing internet appetite from our customers and is indicative of the unique value proposition that MTN is offering its subscribers. We believe these changes will further strengthen our value proposition, ensure that we remain relevant and deliver products and services that are in line with our customers’ needs,” explained Serame Taukobong, MTN South Africa Chief Marketing Officer.

Broadband internet subscribers shall have two dedicated accounts sharing one expiry date, namely a package inclusive dedicated account including recurring internet bundles and an account for all once-off purchases.

Taukobong explains that any internet bundle, whether it is a package inclusive, an internet recurring or an once-off ad hoc bundle, will extend the expiry date of the two internet wallets by two calendar months from date of load in any monthly cycle. Should a customer use up their entire internet bundle, they will be billed the out of bundle rates until the expiry date of that bundle.

“With this functionality, unused data will still be available for customers to use with a minimum of an additional month (only applicable if 1 once-off bundle is loaded with no renewal). This is another way in which MTN is demonstrating its commitment to meeting our customers’ increasing data demands,” concludes Taukobong.