The cuts to its fibre infrastructure occurred on Mombasa Road and Thika region and it is expected to cost the operator thousands of dollars in revenue loss.
Safaricom Chief Executive Officer, Bob Collymore, said in a statement last Friday that the cuts had degraded the quality of voice and data in certain parts of the country with subscribers experiencing challenges in making and receiving calls on their mobile handsets.
He also mentioned that the operation of M-PESA was also affected and that of top-up, SMS services.
Collymore said the firm had deployed a maintenance team to the affected areas, assuring customers that normal services would be restored soon.
“We sincerely apologize for the inconvenience this has caused to our customers and assure them our fibre maintenance teams are on the ground working on the affected areas to restore services in the shortest time possible,” Collymore said in a statement.
Over the last two years, a number of mobile operators and Internet service providers have reported increased cases of cable cuts to their networks raising suspicions of vandalism.
Late last year, Safaricom reported four cable cuts on Thika Road, outside Nairobi, that led to major disruptions in its operations.
“We wish to reassure our customers that we are doing our utmost to ensure a reliable service on our network. We also continue to engage stakeholders with a view to limiting cable cuts to avert interruptions in service delivery,” Collymore said.
Brian Adero in Nairobi, Kenya
