HP and Alcatel-Lucent Deliver Unified Communication and Collaboration Solutions

HP and Alcatel-Lucent have partnered to provide new communication solutions, allowing clients to easily adopt and deploy Unified Communications and Collaboration (UC&C).
Building on their world-wide partnership, these new solutions use the convergence of telecommunications and IT to transform the way customers use UC&C services.
“Clients want an open, holistic approach to services delivery that maximises their investment in UC&C,” said Lorna Hardie, HP Networking Country Manager, Enterprise Business, South Africa“The strength of Alcatel-Lucent and HP’s combined portfolio provides organisations with open and highly scalable solutions that address the touch points where communication is critical.”
“We have a common approach to solutions that meet the needs of each individual customer’s requirements, including their existing technology mix, overall organisational needs and migration plans for the future,” said Tom Burns, president, Enterprise and Strategic Industries business, Alcatel-Lucent. “HP and Alcatel-Lucent have forged a close relationship which will enable enterprises around the world to drive down costs, improve productivity and optimise the customers’ experience throughout the entire UC&C environment.”

The HP services and Alcatel-Lucent solutions for UC&C work across all types of media and locations.
The offerings include:
• Migration from multivendor and legacy PBX to an IP voice integration layer that uses Alcatel-Lucent’s open IP Telephony architecture for UC&C. HP will help clients achieve a greater return on their UC&C investments by using the Genesys Customer Interaction management Platform, UC connect solutions and the Alcatel-Lucent OmniTouch Instant Communication Suite and IP Telephony offering – the OmniPCX Enterprise.

• Automated workflow and workload within business processes reduce operational costs by increasing the effectiveness of all enterprise-wide resources and superior customer service with HP and Genesys intelligent Workload Distribution.

• Industry applications for UC&C that demonstrate a streamlined approach to reducing costs and improving efficiency, such as Digital Hospital. HP will use Alcatel-Lucent’s Advanced Communication Server to provide an enhanced, open UC&C integration layer across industry domains, including healthcare, financial services, utilities and government.