Software upgrade includes skills-based dialing, increased scalability, integration with Ontario Systems collection software, and enhancements designed to help organisations better adhere to telemarketing regulations.
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, is releasing the latest upgrade to its Interaction Dialer software, version 3.0, which provides
blended outbound dialing and campaign management functionality.
The upgrade includes skills-based dialing, a “just-in-time” Do-Not-Call feature, increased scalability, and integration with Ontario Systems™ collection software.
“The enhancements we’re introducing with Interaction Dialer 3.0 are designed to help organisations improve productivity, increase revenue, and more cost-effectively accommodate call volume,” said
Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “A pre-integrated option with Ontario Systems’ collection software further enhances our dialer’s role in the large credit and
collections industry.”
Interaction Dialer3.0 includes a new skills-based dialing feature that minimises abandon rates by sub-selecting in advance and in real-time only those contacts in a call list that can be handled by
available agents based on skill-set. The use of a sub-set of agents is critical to many outbound campaigns, such as those involving lenders and insurers that must be licensed in the states into which
they are selling.
A new “just-in-time” Do-Not-Call feature in Interaction Dialer3.0 helps “scrub” DNC lists whose status may have changed between the time the contacts were originally loaded and the time they are
dialed. This is a critical compliance feature as telemarketing regulations increasingly reduce the time allowed between “scrubbing” and dialing.
Visit: http://www.inin.com/ProductSolutions/Pages/Interaction-Dialer.aspx
Elanza Mouton
