South Africa’s Office of the Public Protector adopts SAP solution

SAP has announced that South Africa’s Office of the Public Protector has selected its Investigative Case Management for Public Sector package to transform its case management operations, automating its manually driven investigations, reviews, analysis and reporting processes.
The case management software is based on the SAP Customer Relationship Management application and the SAP NetWeaver technology platform. The Office of the Public Protector (OPP) will automate its core processes in facilitating resolution of disputes, reporting and recommending remedial action, and enhancing awareness of the office’s role and responsibilities.

The implementation of the software package at South Africa’s OPP began on June 1, 2008, with support from two SAP partners: Nambiti Technology and MIIB Consulting. The go-live is planned for the end of 2008.

Charles Motau, head of information technology at OPP, said: “SAP software will be a pivotal element of our new IT infrastructure, and will help us to prepare our reports to the National Assembly with more relevant analytical data and in a more timely manner.”

Source: CBR