Rapidly extend Microsoft CRM 3.0

Getting more out of Microsoft CRM 3.0 typically involves custom programming to meet the needs of individual clients. However,
with the introduction of a range of predesigned and programmed extensions, Rezonance gives solution providers the ability to quickly customise Microsoft CRM 3.0 to meet a range of common customer requirements. The result: a rapid deployment of solution that satisfies the customer.
According to Robert Mclean, technical specialist for Rezonance, the solution is a set of products which addresses frequently-requested additional capabilities from Microsoft CRM. “These requests include the ability to produce supporting documentation for regulatory requirements such as Sarbanes-Oxley or Basel compliance, auditing
capabilities and others,” he says.
In deploying Microsoft CRM solutions for customers, Rezonance soon realised that many of these requests were similar, even from
customers operating in different vertical markets. “In the past, these companies would have to develop additional functionality from scratch. What Rezonance does is to introduce a reusable system which can be quickly and easily configured by the users of the CRM solution to meet their particular information needs.”
The extensions are available in bundles which provide common additional functionality grouped according to function; for example,
the System Bundle delivers Relationship Explorer, Alerting, Email Link and Console among other features, while the Sales Bundle
provides Influence Manager, Forecast Manager and Email Campaign Scheduler functions.

Maclean explains that the company has built a complete management system into Microsoft CRM. “This allows the user to adjust various settings, pick out the information which is required and choose how
to display it.”
Visit: www.rezonance.co.za