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Posts Tagged ‘technology innovation’

  • Skills and tech impacting South Africa's digital marketing performance

    Poor customer experiences will destroy 30% of digital business projects – Gartner

    March 12, 2019 • GeneralComments Off on Poor customer experiences will destroy 30% of digital business projects – Gartner

    Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer-centric? Customer-centric organisations understand the unique problems and expectations of...

  • tt100 business awards 2018 puts the spotlight on top Business Innovators

    tt100 business awards 2018 puts the spotlight on emerging business innovators

    November 15, 2018 • Events, Top Stories, TT100 AwardsComments Off on tt100 business awards 2018 puts the spotlight on emerging business innovators

    The Da Vinci Institute’s 2018 tt100 Business Innovation Awards took place on Wednesday, 14 November at the Johannesburg Country Club. Under the theme, “Celebrating Leadership”, this year, 64 percent of the semi-finalists were emerging...

  • Harnessing AI to transform customer experience in telecoms

    Harnessing AI to transform customer experience in telecoms

    July 27, 2018 • Mobile and TelecomsComments Off on Harnessing AI to transform customer experience in telecoms

    Telecommunications operators are generally very large enterprises, serving millions of retail consumers and thousands of enterprise / corporate clients. The sheer size of the customer base can make it very difficult to provide exceptional customer experiences...

  • Freshworks delivers AI-powered intelligent experiences

    Freshworks accelerates international growth with market expansion in South Africa

    June 14, 2018 • GeneralComments Off on Freshworks accelerates international growth with market expansion in South Africa

    Freshworks Inc, a provider of cloud-based business software, today announced an aggressive growth strategy to propel the ambitious expansion of its evolving South African footprint. “Our growth plan for South Africa completely leverages the company’s...

  • Will the Fourth Industrial Revolution bring us Utopia or Dystopia?

    Will South African manufacturers survive the Fourth Industrial Revolution?

    April 24, 2018 • Southern AfricaComments Off on Will South African manufacturers survive the Fourth Industrial Revolution?

    Over time we have seen how mechanisation; mass production; computers and automation have greatly impacted manufacturing industries – proving time and again that nothing is more powerful than an idea whose time has come. Now, as we teeter ever closer to...

  • Nigerian software start-up launches an Artificial Intelligent Bot

    63% of banks believe AI will revolutionise finance industry

    June 22, 2017 • Southern AfricaComments Off on 63% of banks believe AI will revolutionise finance industry

    Digital technology is reshaping the banking and insurance sectors at an unprecedented rate. Basic transactions in traditional banking continue to migrate from physical to digital channels and banks downsize their branch networks. In the insurance space,...

  • Technology to drive innovation and skills into Africa

    May 5, 2017 • GeneralComments Off on Technology to drive innovation and skills into Africa

    With a focus on encouraging intra-Africa business and the need to fast-track growth and development, there is no doubt that focus on key areas that form the cornerstone of all economic development is needed. Africa is presented with a number of challenges,...

  • Mastercard honored with WFP 2017 Hunger Hero Award

    January 26, 2017 • General, Top StoriesComments Off on Mastercard honored with WFP 2017 Hunger Hero Award

    Mastercard has been honored with a Hunger Hero award by The United Nations World Food Programme (WFP) at its annual dinner at the World Economic Forum in Davos. The company was recognized for its contributions towards achieving a Zero Hunger world. Mastercard...

  • My World of Tomorrow

    An African evolution of technology and innovation

    October 12, 2015 • Top StoriesComments Off on An African evolution of technology and innovation

    CIOs across the globe are prioritising driving innovation through technology. Fuelled by increased competition and digital disruption, companies need to continuously innovate to meet client demands, while streamlining processes and driving down costs. Matthew...

  • Gartner: IT leaders must embrace marketing

    January 15, 2015 • East Africa, Features, North Africa, Southern Africa, Top Stories, West AfricaComments Off on Gartner: IT leaders must embrace marketing

    Increasing marketing technology investments are demanding more involvement from IT leaders to enable marketing to achieve full business value from its investments, according to Gartner, Inc. In 2015, IT leaders supporting marketing will need to build a...