March 12, 2019 •
Neo Sesinye •
Comments Off on Poor customer experiences will destroy 30% of digital business projects – Gartner
Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer-centric? Customer-centric organisations understand the unique problems and expectations of...
The Da Vinci Institute’s 2018 tt100 Business Innovation Awards took place on Wednesday, 14 November at the Johannesburg Country Club. Under the theme, “Celebrating Leadership”, this year, 64 percent of the semi-finalists were emerging...
Telecommunications operators are generally very large enterprises, serving millions of retail consumers and thousands of enterprise / corporate clients. The sheer size of the customer base can make it very difficult to provide exceptional customer experiences...
June 14, 2018 •
Comments Off on Freshworks accelerates international growth with market expansion in South Africa
Freshworks Inc, a provider of cloud-based business software, today announced an aggressive growth strategy to propel the ambitious expansion of its evolving South African footprint. “Our growth plan for South Africa completely leverages the company’s...
April 24, 2018 •
Southern Africa •
Comments Off on Will South African manufacturers survive the Fourth Industrial Revolution?
Over time we have seen how mechanisation; mass production; computers and automation have greatly impacted manufacturing industries – proving time and again that nothing is more powerful than an idea whose time has come. Now, as we teeter ever closer to...
June 22, 2017 •
Southern Africa •
Comments Off on 63% of banks believe AI will revolutionise finance industry
Digital technology is reshaping the banking and insurance sectors at an unprecedented rate. Basic transactions in traditional banking continue to migrate from physical to digital channels and banks downsize their branch networks. In the insurance space,...
May 5, 2017 •
Comments Off on Technology to drive innovation and skills into Africa
With a focus on encouraging intra-Africa business and the need to fast-track growth and development, there is no doubt that focus on key areas that form the cornerstone of all economic development is needed. Africa is presented with a number of challenges,...
Mastercard has been honored with a Hunger Hero award by The United Nations World Food Programme (WFP) at its annual dinner at the World Economic Forum in Davos. The company was recognized for its contributions towards achieving a Zero Hunger world. Mastercard...
October 12, 2015 •
Top Stories •
Comments Off on An African evolution of technology and innovation
CIOs across the globe are prioritising driving innovation through technology. Fuelled by increased competition and digital disruption, companies need to continuously innovate to meet client demands, while streamlining processes and driving down costs. Matthew...
Increasing marketing technology investments are demanding more involvement from IT leaders to enable marketing to achieve full business value from its investments, according to Gartner, Inc. In 2015, IT leaders supporting marketing will need to build a...