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digital consumer

Digital consumers are being driven by content

Consumers are evolving into marathon consumers of video content. Thanks to faster internet connectivity and more affordable bandwidth, digital users are likely to binge watch an average of five television episodes at a time. This is according to the...

Digital Tranformation: The key contact centre focus

Customer experience is the last source of sustainable differentiation in a battle for the next generation digital consumer, and the only way for contact centres to rise to this challenge is through digital transformation, says Interactive Intelligence. Deon Scheepers Manager,...
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Top 10 Tech Universities in Africa: 2024

Here are the top ten Tech Universities in Africa in year 2024: 1. University of KwaZulu-Natal Located in South Africa, the University...
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