Vodacom has promised to reimburse customers who lost data and airtime on Monday, 21 August 2017. Vodacom said the error would be rectified. The telecom company confirmed that it was also aware customers were unable to use purchased bundles and were getting depletion notifications. According to the company, this was due to a technical error. Vodacom did not supply a date of when the customers will receive their airtime and data refunds.
“Vodacom is committed to ensuring that all affected customers will be refunded in full. Thanks again for your patience.” the company tweeted.
“We are currently reimbursing customers affected by last night’s billing issue. All related out-of-bundle charges are being refunded and depleted bundles are reinstated. We sincerely apologise for the inconvenience,” the network said on Twitter.
Vodacom is not the only telecoms company to encounter this kind of problem, this has promoted the competition the Competition Commission to launch an Inquiry. The commission published the terms of reference of the inquiry and called for submissions. The inquiry is expected to complete its work by August 31.
Vodacom subscribers took to social media to express their frustration. These are some of the reactions from Vodacom customer on Twitter
Wishing you a wonderful Tuesday! (And may all affected get your Vodacom data back asap ?✌️)
— Ulrich Janse van Vuuren (@UlrichJvV) August 22, 2017
— Tbo Touch (@iamtbotouch) August 22, 2017
Dear @Vodacom please refund @whimzee_m and others urgently. For many this means lost employment and study opportunities,among other losses
— Prof Thuli Madonsela (@ThuliMadonsela3) August 21, 2017
Vodacom is committed to ensuring that all affected customers will be refunded in full. Thanks again for your patience.
— Vodacom (@Vodacom) August 21, 2017
— Tebogo Ditshego (@TebogoDitshego) August 22, 2017
After paying all the data they stole, Vodacom must give a coherent explanation of what happened & someone in higher management Must Fall
— Mbuyiseni Ndlozi (@MbuyiseniNdlozi) August 22, 2017
Vodacom and MMM, same WhatsApp group?????? pic.twitter.com/5BoGoXR4P7
— R O F H I W A ? (@Ladyramie) August 22, 2017
You guys didn't take Vodacom serious when they warned y'all neh????? they said it pic.twitter.com/Qw437yeS2d
— Kgudie Makgopa ? (@Kgudie_) August 21, 2017
This is how MTN users are logging onto Twitter and looking at these tragic Vodacom tweets like????? pic.twitter.com/ppwip58U4H
— J ® E Y. ?? (@Joey_MakG) August 22, 2017
Did Vodacom take your Data?? Contact Clientele now ???????? pic.twitter.com/95DFiMgT2J
— K.I.N.G H. L. A. O ? (@hlaoivan) August 22, 2017
Bathi Vodacom was better when it was blue now that red means danger ???? pic.twitter.com/CNZVGqJ1r7
— Kay?Mow (@Miskaymow) August 21, 2017