Telkom SA will be upgrading its Internet network from 1 February 2013, in a move towards optimising customer experience.
Both residential and business clients will benefit from this upgrade.
The change that will take place as a result, is the replacement of the free local data promotion by a “soft cap” for new and existing customers.
This effectively means customers reaching their Internet cap will no longer be limited to local data. They will now also be able to access international sites.
Instead of hitting a cap, customers will now merely have their speed slowed down and some of their international activity shaped.
Of great importance, is that all data consumed on the soft cap will not be charged for.
Day to day activities such as email, banking and browsing will be given priority, whilst lower priority will be given to high usage applications such as file sharing and streaming services.
There are three options available to customers wanting to surf on full speed again:
1. Pre-Paid credit card Top-Up: purchase additional data onto the internet account using a South African credit card.
2. Post-Paid Billing (Cap Management): pay-per-use model where customers will be charged on their Telkom invoice per MB for data consumed. For customers using the cap management feature, Telkom will provide a default “double your chosen data cap limit” and customers will no longer be able to set their own cap. Customers choosing this option can request the soft cap at any time by visiting the Telkom Internet Usage tracker tool on the website.
3. Accounts can also be upgraded to a higher cap by contacting the Company online or telephonically via:
– Residential: 10210
– Business: 10217
Customers will not lose their usernames or passwords by upgrading.
Despite the added value, prices remain the same for the Do (consumer) and TBiz (business) capped bundles.
With regards to the Do Uncapped Offers, Telkom will remove the current daytime speed limitations but these packages will remain shaped.
Business customers will also benefit from the upgrade. TBiz Uncapped will evolve to see greater prioritisation of business traffic. This gives business customers an edge as the prioritisation of business applications will ensure business critical data reaches a business’ customers and suppliers on time, enabling ultimate productivity.
Staff Writer
