As part of the Nigerian Communications Commission’s (NCC) efforts to increase customer satisfaction, the regulator has told all telecom operators in the country that they are barred from using any promotions or lotteries until the mobile phone networks can relieve congestion and quality of service issues that have confounded services in recent years.
The move comes on the heels of the NCC’s continued urging of telecom operators in Nigeria to boost their customer service operations after users have repeatedly complained about drop calls, poor network coverage and inadequate company responses.
The NCC said in a statement published on Tuesday that “the constant promotions were leading to network congestion and difficulties terminating calls, while some promotions of on-net calls at rates below standard interconnection rates could be considered unfair competition.”
It added that the ban will apply to all mobile operators in the country, but it did not give a timetable as to when the ban will be lifted.
David Eto
