Wednesday, December 4, 2024
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Capgemini BPO

Social media shifting customer service

Over the past 12 months, social media has developed into the core of customer service as several of the world’s largest BPO (Business Process Outsourcing) operators were forced to evolve their business. Traditional customer service has undergone a metamorphosis. This...
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How Fintech is Changing: Insights from Clinton Leask of Pay@

With today’s modern consumer demands, brands know that every touchpoint in the consumer journey is critically important. This is...
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