Online buying and selling of goods and services, online transactions, high mobile penetration, fast connectivity, a digital savvy population and an increased consumer spending power are among factors increasingly fueling the penetration and growth of e-commerce in Kenya. One of the sectors consequently affected by this disruption is the travel industry, in part because of the growing confidence in e-commerce sites, such as online travel agents.
These have brought with them the efficiency often sought after by travellers who otherwise are overly occupied and thus have little time to research their destinations and make a booking of either the hotel or flight online. These travellers’ resolve and ability to purchase services on the move has, as a result, increased the reliance on mobile devices, thus giving service providers who invest on easy-to-use apps a rising edge.
Speaking during the Kenya Travel Awards 2018 in Nairobi, Jumia Travel’s Country Manager Cyrus Onyiego noted that in Kenya, “mobile bookings are on an upward trajectory, standing at 44% in the company’s Q3 2017 report, as compared to 41% in the second quarter of the same year.”
He, however, emphasised on the need for effective mobile-centric marketing strategies and customer engagement by service providers including hotels, a tactic Cyrus believes will “increase trust on the otherwise deemed ‘risky’ online businesses”.
In his presentation, the country manager also highlighted other trends in the Kenyan travel market, with a majority who book via the travel agency still opting for the 3-star hotels (34%). Furthermore, business and leisure travellers make up 44 percent and 88 percent of total bookings made on Jumia Travel respectively.
With the leading internet penetration in Africa at over 80% according to the Jumia Travel Kenya Hospitality report 2017, the growth of e-commerce in the country is bound to continue in 2018. Kenyans will, therefore, travel more locally, leading to a boom in domestic tourism and more so in online booking trends. Consequently, the time is still ripe for retailers to advance and incorporate fully consumer-centric approaches.
By Josephine Wawira Mwai