Wi-Fi plays an ever-increasing role in effective Unified Communications

While many organisations have made the move to the cloud and virtualised applications and servers in their data centres, they have been slow to virtualise Unified Communications (UC) applications says Ruckus Wireless, Inc. However, with the technological advancements made, solutions have certainly matured and companies can virtualise communications and collaboration applications without being concerned about the impact on business operations.

Michael Fletcher, Sales Director for Ruckus Wireless, Sub-Saharan Africa. (Image source: Ruckus Wireless)

Says Michael Fletcher, Sales Director for Ruckus Wireless, Sub-Saharan Africa: “Wireless technologies have played a big role in opening up Internet access, allowing people to communicate with others in remote locations and as communication methods converge, Wi-Fi makes it easier for one to leverage UC to enable access to critical business applications from a common interface.”

Is unified communication happening?

The recent 2013 ITWeb Unified Communications survey was completed by 104 respondents, of which 48.64% hold middle management positions or higher and 25.23% are IT specialists. Of these, 68.04% said that they understand the business benefits of unified communications and 31.96% of them stated that adoption of unified communications was extensive in their organisation.

However, currently 34.02% have no plans yet to deploy unified communications, with 30.93% having already deployed and 13.4% intending to deploy within the next 12 months. Interestingly, over half the respondents do not view the procurement of unified communications as a capital expense and 63.44% believed that cloud based unified communications services were an option.

System overload

However as more employees subscribe to the BYOD phenomenon, organisations face an overwhelming burden on their existing networks. In addition to the associated increase in costs, the management of this explosion in mobile device usage is onerous. With the increased use of personal smart devices, some of the predominant issues faced by organisations are related to performance, security and management.

With the growth of mobile devices and consumerisation of IT, there is now huge demand by enterprises for the use of diverse smartphones using advanced Wi-Fi and VoIP technology and as the corporate workforce becomes increasingly mobile, desk phones are giving way to smartphones, while powerful tablet devices marginalise PCs.

As these smart devices pop up everywhere within companies, more Wi-Fi will be needed to achieve the same performance as traditional laptops.

Staff Writer