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Cisco sets sights on the Cognitive Contact Center

Cisco has announced plans to leverage recent AI acquisitions to usher in the next-generation contact center—one that uses AI and machine learning to foster deeper relationships between people and organisations. Cisco’s contact center portfolio is currently used by 3M+ agents...

Cisco Collaboration gives AI boost to Jabber users

Kicking off day 2 on Tuesday, 11 June at Cisco Live US 2019 currently taking place in San Diego, California, the company revealed that it is unifying its portfolio in a bid to improve user collaboration. It was announced that...
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SAP Debuts Business Data Cloud with Databricks to Enhance AI

SAP SE has unveiled SAP Business Data Cloud, a breakthrough solution that combines all SAP and third-party data across...
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