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visual interactive response technology

Does visual IVR technology create an engaging customer service environment?

Anybody who has ever had to phone a call centre globally or within Africa knows the frustration of listening to numerous menu options before eventually being able to speak to an agent. But thanks to the emergence of visual...
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Online Sextortion Epidemic Plagues Teens

Just hours before his untimely death, the life of 16-year-old Murray Dowey from Scotland seemed ordinary, a night of...
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