Wednesday, May 21, 2025
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UX

Digital Transformation

Why Real-time Analytics are Crucial to Online Retail

Jenna Delport -
In the digital age, data is a currency all on its own. The retail sector has lagged in leveraging the value of real-time data, due to a number of factors. However, given the current economic climate, they can no...
Cloud Computing

CCaaS gaining traction among Kenyan SMEs

Jenna Delport -
Contact Centre as a Service (CCaaS) is fast becoming the preferred solution for contact centre operators across the globe, as it offers scalability as and when the operational needs of an enterprise change and provides several advantages over traditional...
Digital Transformation

Embracing a self-service world to improve CX

Jenna Delport -
Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent. In fact, 67% of people prefer self-service over speaking to a company representative....
Company News

Synthesis partners with Cloudflare

Danielle Kruger -
Synthesis Software Technologies (Synthesis) has announced a partnership with Internet performance and security company Cloudflare. Cloudflare runs one of the world’s largest networks, which powers more than ten trillion requests per month, accounting for nearly ten percent of all Internet...
Digital Transformation

The true value of IoT lies in it being the Internet of Humans

Staff Writer -
The Internet of Things (IoT) has caused unprecedented hype among technologists, software developers, futurists and industrialists. Estimates of the adoption of IoT vary from anywhere between 2.38-billion devices shipped in 2017 (Gartner) to 50.1-billion devices connected by 2020 (World...
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Latest News

Gadgets and GamingMamsi Nkosi -

VodaBucks Rewards Programme Scoops Global Recognition in Gamification

Vodacom's VodaBucks rewards program was recognized as the "Best Gamification Worldwide for Loyalty Enhancement" at the 2025 International Loyalty...
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