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sustainable differentiation

Digital Tranformation: The key contact centre focus

Customer experience is the last source of sustainable differentiation in a battle for the next generation digital consumer, and the only way for contact centres to rise to this challenge is through digital transformation, says Interactive Intelligence. Deon Scheepers Manager,...
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Innovative AI Partnership Transforms Healthcare Technology

BroadReach Group and BAO Systems- a US-based health IT organization, have signed a collaboration agreement that will expand how...
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