Thursday, October 3, 2024
No menu items!
type here...

Spescom

Features

Intelligent routing; smarter contact centers

Staff Writer -
Intelligent routing (IR) is not new to contact centers - the benefits of using this technology are proven. It's now no longer the exclusive domain of larger companies with sizable budgets and access to high level skills. Today, intelligent routing solutions are...
Top Stories

Spescom DataVoice launches Qnique V3.1

Staff Writer -
Spescom DataVoice has announced the release of Qnique v3.1, an updated version of their proprietary Contact Centre Suite for Workforce Optimisation. The new version of the suite contains general functionality enhancements as well as a new module, QAdherence, and upgraded...
Top Stories

Can SA become a global BPO destination of choice?

Staff Writer -
Kenya's stated goal is to become an ICT and Business Process Outsourcing hub of choice by 2030. Should South Africa consider it a threat to its own ambitions in this regard? Spescom DataVoice believes we should - and that...
Features

Innovation will determine the success of the contact centre of the future

Staff Writer -
In the contact centre arena, innovation is becoming more important as new trends in technology drive transformation in the deployment of customer service and customer contact solutions. Says Paul Fick, MD of Spescom DataFusion: "There's a paradigm shift coming in South...
Top Stories

Mauritius Broadcast Corporation goes digital

Staff Writer -
With the implementation and go-live of its new R25 million Avid Airspeed server for digital ingest and playout, Mauritius Broadcast Corporation (MBC) has completed Phase II of its digitisation strategy -achieving a completely tapeless environment from acquisition to transmission....
People

Pieter du Preez appointed Spescom group executive

Staff Writer -
Spescom Ltd, an integrated business communication solutions provider, has appointed Pieter du Preez as Group Executive: Business Solutions Development as of 1 July 2010. Says Jene Palmer, CEO of Spescom: "A key strategic driver for Spescom over the last three years...
Top Stories

ITNewsAfrica.com launches Spescom Press Office

Staff Writer -
Today’s most successful organisations know that even when their companies lead the pack in goods and services, if they are not properly promoting their companies’ names and images all that quality craftsmanship and top notch customer service is for...
Features

The evolution of the contact centre

Staff Writer -
Twenty years ago, inbound call centres consisted of groups of people with telephones and in some cases even headsets, ready to answer customer calls which were delivered to agents in a hunt-group fashion. Today, routing is much more...
Features

Why local is truly lekker

Staff Writer -
Kgabo Badimo, MD of Spescom DataVoice, explains why local South African technology might just be what we need to address local business needs in the country. When it comes to technology, many South Africans are labouring under the misconception that...
Mobile and Telecoms

Independent telecoms hub launches in South Africa

Staff Writer -
Telecom liberalization in South Africa made possible the launch of NewTelco South Africa, a carrier-neutral co-location services provider, brought by Spescom in partnership with NewTelco GmbH. The new company, set to launch its operation in the second quarter of 2010,...
123Page 1 of 3
- Advertisement -spot_img

Latest News

CybersecurityMamsi Nkosi -

Modeen Malick Shares 5 Essential Foundation Steps for Success

It is not a revelation that in today's data-driven world, where information is the lifeblood of businesses, the significance...
- Advertisement -spot_img

Services

Links

Stay connected

- Advertisement -

© IT News Africa | All rights reserved.