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The Benefits of a CRM Programme

In the face of shrinking pipelines and declines in profitability, the uptake of customer care tools is consistently increasing.  Managing multiple channels of communication such as Email, faxes, SMSs and voice recognition software could however be tricky.  “If you...

Next era of cloud computing is all about the customer

While first generation Software-as-a-Service generated a lot of interest, people will look back on this period as an era of iron-clad, centralised operations that restricted the ability to customise the solutions, explains Keith Fenner, vice-president – sales, Softline Accpac....

POS must function alongside your business operation

Keith Fenner, Vice President: Strategic Sales, Softline Accpac, says that inventory management, timeliness of information and providing superior customer service are amongst the top challenges in retail today. Inventory is a retailer’s most expensive asset, and the goal is...
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Why is Closing The Cybersecurity Gender Gap Critical?

2024 signifies a seminal moment in South African history. Not only does it mark three decades since the first...
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