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Recordings: the contact centre security hole

Most contact centres record voice calls and interactions, but few manage and utilise the resulting data effectively. In line with legislation, and to protect themselves in the event of customer complaints and queries, most companies have recording systems installed in...
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5 Social Media Trends You Can’t Ignore in 2025

As we step into 2025, the social media landscape continues to evolve, bringing new trends and opportunities for brands,...
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