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Top 5 Most Popular Social Media Platforms in Africa

The use of social media networks has grown immensely over the years. At first, social media platforms were most popular among the younger generations than older generations. However, the technology evolution has changed all of that; social media platforms...

SMS Solutions Could Be Essential for an Inclusive Business Strategy

South African companies must take care not to inadvertently deepen the existing digital divide. Although COVID-19 and related lockdowns have accelerated a growing trend towards the digital economy such as artificial intelligence, in an unequal society such as South...

There are 577 Malware Attacks in South Africa Every Hour, Research Shows

The 2019 KnowBe4 African Report found that the continent is increasingly vulnerable to cyber-attacks. The report highlighted how vulnerable users were when it came to recognising cyber-threats and managing their risk profiles. In 2020, Accenture released a report entitled ‘Insight...

Students get the best in connectivity with Cell C’s MediaPlay

The first month of university for South African students has kicked off and with it, students will begin to feel the effects of the high cost of education. While students have always struggled to afford basic necessities, today’s generation faces more costs on...

Tracy Surkont Named New TotalSend MD

TotalSend, an email, sms and payments specialist, announced today that Tracy Surkont has been named as the new Managing Director of the company. The mobile industry innovation stalwart and entrepreneur will lead a well-established team from the company’s Cape Town...

Zero-Rated SMS+ To Save South Africans Money

South Africa's 35 million plus mobile consumers are set to benefit from a next generation SMS (Short Message Service) service which can replace the two-decade old USSD (Unstructured Supplementary Data Service) and zero-rate it to boot. Archer Digital's SMS+ is...

Al Jazeera, ONEm team up for news by SMS

ONEm Communications is teaming up with Al Jazeera Media Network to create a new interactive channel for their news content over ordinary mobile. Al Jazeera Media Network already reaches over 305 million households in over 140 countries and will be now...

Engaging your customer in the text-is-the-new-talk-world

With text becoming the talk of the town and taking over voice interaction, customers are choosing to rather communicate with contact centres via messaging apps than making a call. “A quick swipe through most smartphones reveals a myriad of apps....

Understanding the customer more important than ever

The digital generation – Gen D – demands more of organisations across a growing number of digital channels. Analytics, agility and intelligent contact centre platforms help organisations deliver, says Deon Scheepers, Manager - Sales Operations at Interactive Intelligence South...

SMS outpaces other direct channels

The relatively low penetration of smartphones in Africa, paired with high data costs, means that the humble SMS remains the best way for organisations to reach a mass market with targeted marketing messages, alerts, statements, and other information. That’s according...
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Plan Ahead with Bolt: Book Your Ride In Advance

Bolt has launched its 'Scheduled Rides' feature allowing users to book rides up to 72 hours in advance. This feature...
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