Wednesday, January 22, 2025
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SIM swap

Mobile and Telecoms

Vodacom’s Chatbot Answers up to 20 000 Customer Queries per day

Jenna Delport -
With the nationwide COVID-19 lockdown in full effect, Vodacom has put numerous measures in place to protect customers and employees. These include measures that have seen frontline agents now working from home as well as stepping up its reliance...
Cybersecurity

South Africa: Beware of SIM swap scam

Staff Writer -
In a statement released on Monday morning, South African telecommunications service provider, MTN, warned its subscribers to beware of the latest scam doing the rounds in the country. How it works A supposed MTN call centre agent requests the customer’s security details...
Mobile and Telecoms

Nigeria: Regulator to introduce new SIM swap guidelines

Staff Writer -
According to a report in The Gaurdian, the Nigerian Communications Commission (NCC), has plans to introduce new guidelines that will standardise the processes and procedures for Subscribers Identification Module (SIM) swaps across all networks. The decision was taken after the NNC...
Mobile and Telecoms

MTN combats Sim Swap fraud with Absa

Staff Writer -
MTN and Absa have formulated a task team that will keep a close eye on fraud and bring about new ways to rapidly clamp down on it. This follows an urgent meeting where executives from Absa and MTN...
Mobile and Telecoms

Vodacom cautions customers to protect themselves from SIM swap fraud

Staff Writer -
South African mobile phone operator Vodacom has noted that SIM swap fraud attempts are on the increase. Fraudsters who engage in SIM swap fraud are posing as cellphone company representatives to try and trick unsuspecting customers who end up...
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Latest News

Artificial IntelligenceMamsi Nkosi -

How can AI Technology Drive Retail Risk Management in SA

The retail industry in South Africa is currently grappling with significant challenges, particularly as consumers experience economic strain following...
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