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service level agreement

How to Make an SLA With Your Hosting Services Provider

With the increasing adoption of Managed and Cloud services, where either an entire or a part of IT function is outsourced to a third-party services provider, the need for unambiguous, easy to apply and easy to follow service agreements...

Why you need a Service Level Agreement with your UPS provider

With the instability of South Africa’s electricity supply and the uncertainty that came with load shedding, many businesses decided to invest in technology to keep them running when in the event of load shedding.  Businesses turned to generators and...

Multinationals turn to outsourced FM for better benefits

Researchers are suggesting that the emerging markets will increasingly drive the global economic growth. This impacts business in two ways -organisations will look to increase efficiencies and lower spend, and will consider expanding into growth markets. This makes outsourced Facilities...

Vodafone releases global standard SLA

Vodafone, soon-to-be majority stakeholder in South African mobile operator Vodacom, is launching a standard global Service Level Agreement (SLA) to govern performance levels of divisions across the world. The initial rollout will see the SLA being implemented in 15 countries,...
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6 Financial Planning Must-Have Apps – TCL Advisory

In today's fast-paced world, managing your finances effectively is crucial to achieving financial stability and reaching your long-term goals....
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