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Consolidate interaction recordings to mitigate risk and compliancy issues

Companies that contract with customers telephonically, or via any paperless channel, need to do so in compliance with a slew of legislation designed to limit potential abuse. This is especially true of the financial sector where it has become standard...

Recordings: the contact centre security hole

Most contact centres record voice calls and interactions, but few manage and utilise the resulting data effectively. In line with legislation, and to protect themselves in the event of customer complaints and queries, most companies have recording systems installed in...
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Why is AI Risk Management Essential for Your Business?

Artificial Intelligence (AI) is rapidly becoming embedded in our everyday lives, from the apps we use, to search engines,...
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