Saturday, October 5, 2024
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PBX

Top Stories

5 points to consider when assessing a recovery site for your contact centre

Staff Writer -
Contact or Call centres have become vital sales and support hubs for many companies, which means that a recovery plan forms a vital component of their business continuity strategies. But an effective disaster recovery site for a contact centre...
Features

Mobility, connectivity and the cloud – trends driving ICT

Staff Writer -
In the last few years, there have been several factors that have driven the Information and Communication Technology (ICT) market, creating shifts in the way businesses operate. These trends include the explosion of the smartphone and tablet market, the...
Features

Burnt by sub-standard VoIP? Hold on, please.

Staff Writer -
How often have you heard a small business owner, friend, colleague or online forum contributor bemoaning the terrible quality or support of their network connectivity, Internet and telecoms services? All too often.   And while this may give grim comfort to...
Mobile and Telecoms

Cloud based PBX adoption rate on the rise

Staff Writer -
South Africa’s telecoms infrastructure is slowly turning hosted or cloud-based PBXs (private branch interchange) into a viable option for small to medium sized companies. That’s according to Ryan Miles, Itec Chief Operating Officer (COO). Miles says that the absence of affordable uncapped...
Features

So you’ve chosen VOIP – now what?

Staff Writer -
Adopting voice over IP (VOIP) is no longer a difficult decision. With quality and reliability assured if you have the right provider and network, the market has accepted it as a cost-effective, quality, application-rich phone system. Recently, cloud PBX services...
Features

How secure is your cloud PBX solution?

Staff Writer -
Doing business today, they say, is a bit like going to war. Would you fight alongside a soldier whose actions put you at risk? Would you let him reload your rifle, and can you trust him to have your...
Lists

Top 10 trends for a cloud PBX provider

Staff Writer -
Since the unbanning of voice over internet protocol (VOIP) in 2004 (Viva la Revolución!), it has grown from geeky pursuit to mainstream sensation; dodgy calls to carrier-class service. Recently, cheap, copious bandwidth further boosted VOIP, including cloud and hosted...
Features

Cloud telephony extends VOIP benefits

Staff Writer -
“In recent years, voice over Internet Protocol (VOIP) has proved itself a stable, quality successor to ‘dumb’ telephone systems, a technology that not only saves costs but also improves efficiency and enhances business processes,” says David Meintjes, MD of...
Features

Enterprise VOIP – how to engineer for the real-world

Staff Writer -
South African companies have for many years, shied away from Voice over IP (VOIP) telephony solutions because of our legacy of slow and expensive bandwidth, says Stephen Davies of Connection Telecom. Much has improved over the last two years though. The introduction...
Features

VoIP gains momentum in South Africa

Staff Writer -
VoIP adoption had a slow start in South Africa, but over the last five years has steadily gained momentum, with the number of users almost doubling each year. Riaan Leuschner, MD of Nology, takes a closer look at VoIP’s...
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Company NewsMamsi Nkosi -

Uber Eats Enhances Driver Safety with New App Features

Uber Eats has announced a slew of new courier safety features aimed at improving overall delivery safety, as part...
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