January 28, 2014 •
Southern Africa •
Comments Off on The importance of services in leveraging full value from ICT investment
Information and Communication Technology (ICT) has become a critical business enabler in today’s enterprises. It enables greater efficiency, a more agile workforce and the ability to do business regardless of geographic boundaries. The term ICT refers...
December 9, 2013 •
Enterprise IT •
Comments Off on Consider this before you move into the cloud
Cloud computing has revolutionised the IT space, offering companies of all sizes easy access to technology over their existing network and allowing many services to be offered on a ‘pay per use’ basis instead of requiring large capital investment....
June 18, 2013 •
Comments Off on Migrating to ‘Everything over IP’ – can your network handle the pressure?
Converged communications open up a host of opportunities for businesses, and IP is often seen as the ultimate solution to bringing various communication media together. From voice and data to video, security and surveillance, even wireless printing and more,...
April 15, 2013 •
Comments Off on Is BYOD negatively impacting your employee productivity?
The Bring Your Own Device (BYOD) phenomenon has exploded in recent years as a result of mobility and the exponential growth in the popularity and the available variety of smartphones, tablets and notebook computers. By allowing employees to bring their...
March 26, 2012 •
Comments Off on Corporate investment pivotal to South African education
South African education is fraught with challenges. Teachers and learners struggle due to limited tools and resources, lowering standards. Decreasing the national pass requirements to 35% is not the answer, and it has a ‘knock on’ effect as...
March 17, 2011 •
Comments Off on Intelligent routing; smarter contact centers
Intelligent routing (IR) is not new to contact centers – the benefits of using this technology are proven. It’s now no longer the exclusive domain of larger companies with sizable budgets and access to high level skills. Today, intelligent...
March 4, 2011 •
Comments Off on Abandoned calls: how local market can meet DMASA requirements
Abandoned calls – a silent ‘no response’ call terminated by the call originator when answered by a live individual – can be very harmful to the reputation of the direct marketing industry. Calls like these are inconvenient, annoying and can be...