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Posts Tagged ‘Opinion’

  • Demystifying your telecoms bill

    November 29, 2011 • Opinion, Top StoriesComments Off on Demystifying your telecoms bill

    Reading your telephone bill can be a bit like watching a politician operate. You know something is amiss, but it’s hard to see what, exactly. While we cannot be of much help with politicians, we’re here to spill the beans on how your telco is billing you....

  • Fitting UC into your business – five questions you should ask before buying

    November 29, 2011 • OpinionComments Off on Fitting UC into your business – five questions you should ask before buying

    You’re ready You’ve thought long and hard about it, and you’re finally ready to adopt unified communications (UC), including its foundation, Voice over IP. Part of the attraction is the rich application benefits of this technology, but you’re also...

  • Integrating social media into your customer contact strategy

    November 28, 2011 • OpinionComments (1)

    Too many business owners are missing out on valuable feedback because they still dismiss social media as a fringe issue, says Jed Hewson of 1Stream. “We speak to a lot of people who think that opinions about their companies expressed via social media can be...

  • 2011: the year social went mobile

    November 25, 2011 • OpinionComments Off on 2011: the year social went mobile

    The most significant communication trend to emerge in 2011 was mobility, which is beginning to drive major changes in the way the global economy operates. There are other important development emerging that demand attention, however my best bet is it that...

  • E-commerce that suits you and converts customers

    November 25, 2011 • OpinionComments Off on E-commerce that suits you and converts customers

    SA e-business is on the up and up. MasterCard’s recent survey of online shopping habits shows that 51% of connected South Africans shop online – 75% of them in the last three months. With these encouraging findings in mind, businesses know they have to...

  • Investigating VoIP’s selection criteria

    November 25, 2011 • OpinionComments Off on Investigating VoIP’s selection criteria

    “Informal research among voice over IP (VoIP) clients reveals an interesting dual mindset when it comes to selecting Internet-enabled communication solutions and providers,” says David Meintjes, MD of Connection Telecom. The bottom line is that companies...

  • Collaboration and Exchange: What IT Needs to Know

    November 22, 2011 • Opinion, Top StoriesComments Off on Collaboration and Exchange: What IT Needs to Know

    The sheer number of communication tools that we, as human beings, have at our disposal is rapidly growing. Modern technology has given us an innumerable volume of quick and easy platforms such as blogs, wikis, social networking, web pages and email to which...

  • Keep an eye on Mobile Business Intelligence in 2012

    November 22, 2011 • OpinionComments Off on Keep an eye on Mobile Business Intelligence in 2012

    Mobile Business Intelligence (BI) will remain a key trend within the BI industry going into 2012 and as a result, businesses wanting to further leverage the benefits of BI within their organisation should keep an eye on this important technology, but should...

  • Watching the watchers: Adding an extra layer to your security

    November 22, 2011 • OpinionComments Off on Watching the watchers: Adding an extra layer to your security

    “How effective is your security when your business is closed up at night?” asks Jacques du Toit, MD of Vox Orion. “You almost certainly have an alarm system linked to an armed response company, and possibly a night-time security guard patrolling the...

  • Starship: New Enterprise

    November 21, 2011 • OpinionComments (1)

    For those close to me (and the three people who read my monthly column), you all know my love for flying, movies and Star Wars.  Now for those of you who are familiar with Star Wars and its greater community, you know that Jedi and Starfleet personnel do not...

  • Fill in the gaps in conventional IT service management

    November 21, 2011 • OpinionComments Off on Fill in the gaps in conventional IT service management

    It’s widely accepted that embracing IT service management (ITSM) good practice frameworks such as the Information Technology Infrastructure Library (ITIL) enables organisations to standardise their service management processes and use a common language when...

  • Improve efficiency, reduce risk with automated last mile reporting

    November 18, 2011 • OpinionComments Off on Improve efficiency, reduce risk with automated last mile reporting

    Financial reporting has long been a vital part of any business, and on-time, accurate results are of the utmost importance. This highly pressurised, deadline driven environment has always been a pain point for financial executives, and it has only become more...

  • So you’ve chosen VOIP – now what?

    September 23, 2011 • OpinionComments Off on So you’ve chosen VOIP – now what?

    Adopting voice over IP (VOIP) is no longer a difficult decision. With quality and reliability assured if you have the right provider and network, the market has accepted it as a cost-effective, quality, application-rich phone system. Recently, cloud PBX...

  • Business Process Management within South African Context

    August 19, 2011 • OpinionComments Off on Business Process Management within South African Context

    What are businesses failing to address from a technological and process maturity point of view, asks Rachel Stevenson, Business Process Management Lead at Ovations Group. Although the concept of business process management through a corporate lens is not a...

  • Which UC vendors are getting mobility right?

    July 28, 2011 • OpinionComments Off on Which UC vendors are getting mobility right?

    Mostly due to the triumphs of Apple’s iPad and iPhone, mobility has arrived in the enterprise in a big way. The following data points illustrate this eloquently: ·         Research organisation IDC recently included iPads in its definition of PCs,...

  • Good, better best: Unified Communications go virtual

    July 1, 2011 • OpinionComments Off on Good, better best: Unified Communications go virtual

    Until recently, Unified Communications (UC) has been a ‘no fly zone’ in terms of virtualisation. It has been considered just too complex a task to decouple the diverse and fragmented technologies associated with UC from their physical servers. This same...