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Posts Tagged ‘Opinion’

  • Google creates Pandemonium

    March 30, 2011 • OpinionComments (2)

    Google has made its biggest change to their dynamic algorithm with the integration of the Panda update. The update has had major impact on US based search results with some websites experiencing a 50% decline in web traffic, while some sites have...

  • Unified communications on the go

    March 29, 2011 • OpinionComments (1)

    It took the creative genius of an Apple to fulfill the prophecy, but the age of mobility is finally here, and it shows no signs of letting up on innovative surprises or promoting widespread addictive behaviour. First, the iPhone rekindled the smartphone...

  • Intelligent routing; smarter contact centers

    March 17, 2011 • OpinionComments Off on Intelligent routing; smarter contact centers

    Intelligent routing (IR) is not new to contact centers – the benefits of using this technology are proven. It’s now no longer the exclusive domain of larger companies with sizable budgets and access to high level skills. Today, intelligent...

  • New technologies reshaping the mobile enterprise

    March 16, 2011 • OpinionComments Off on New technologies reshaping the mobile enterprise

    Consumerisation, cloud computing, tablet computing and mobile collaboration are among the major trends that will drive the market for enterprise mobility solutions over the next year. That’s according to Robyn Milham, head of enterprise sales for...

  • Windows IE9, born handicapped

    March 16, 2011 • OpinionComments Off on Windows IE9, born handicapped

    Microsoft has officially launched its new Internet Explorer 9 (IE9). Despite being newly hatched, IE9 has already met with serious criticism. Microsoft is marketing IE9 as a fast, secure and beautiful browser for the “prosumer” who wants to...

  • Opinion: Brace yourself for Facebook video

    March 10, 2011 • OpinionComments Off on Opinion: Brace yourself for Facebook video

    Warner Bros is testing a new video rental service on Facebook, the first time a major media player has done so with a social network, a deal we believe precedes a more concerted move by the social network into video services and web TV. A Facebook video/ web...

  • Effective, affordable security – the challenge of the African market

    March 8, 2011 • OpinionComments Off on Effective, affordable security – the challenge of the African market

    Across the world the IT industry has grown and changed dramatically over the past decade, with technological advances enabling computing to become increasingly powerful and users becoming ever more connected on a global scale. The African market however...

  • The network is the lifeblood of any commercial venture today

    March 8, 2011 • OpinionComments Off on The network is the lifeblood of any commercial venture today

    In the past the network was used primarily to connect a few PCs together – along with a peripheral device or two, and streamline communications in order to improve the efficiency of operations in business. It has always been a critical tool but was...

  • Twitter: Is Julius Malema right?

    March 7, 2011 • Features, OpinionComments Off on Twitter: Is Julius Malema right?

    In November 2010, South Africans collectively guffawed at the ANC YL leader Julius Malema and his statements about twitter. Malema was being impersonated on the popular social media tool and he felt that his complaints were not being addressed by the...

  • Abandoned calls: how local market can meet DMASA requirements

    March 4, 2011 • OpinionComments Off on Abandoned calls: how local market can meet DMASA requirements

    Abandoned calls – a silent ‘no response’ call terminated by the call originator when answered by a live individual – can be very harmful to the reputation of the direct marketing industry. Calls like these are inconvenient, annoying and can be...

  • Spear phishing – know the facts and don’t get caught

    March 1, 2011 • OpinionComments (2)

    Most internet users are aware of the very common phishing attacks, blanket emails sent out en masse with links to infected sites that try to gather your personal information, and have taken the necessary steps to protect themselves from this and other cyber...

  • IT Outsourcing turns 21, but has it come of age?

    February 25, 2011 • OpinionComments Off on IT Outsourcing turns 21, but has it come of age?

    In 1989, the first landmark IT outsourcing deal was signed between the Kodak Eastman Company and IBM, gaining worldwide attention. At the time the deal was heavily criticised, and the then CIO of Kodak, Katherine Hudson faced scorn from her peers, who feared...

  • Don’t be an accidental pirate

    February 23, 2011 • OpinionComments Off on Don’t be an accidental pirate

    Most businesses don’t intend to use illegal software, or break the terms of their license agreements, but through a combination of bad planning, inadequate IT policies or simply a lack of awareness, many end up doing so. Software piracy takes many forms,...

  • PoPI, achieving customer trust and performing business across borders

    February 23, 2011 • OpinionComments Off on PoPI, achieving customer trust and performing business across borders

    The Protection of Personal Information Bill, or PoPI, has been in discussion for years and will become a law which deals with a critical part of global society today – the increasing ability to store and process personal information. However, protecting...

  • Using tech to add value to retail banking

    February 22, 2011 • Opinion, RetailComments Off on Using tech to add value to retail banking

    With the growing popularity of the Internet, coupled with the fact that the branch is a high cost centre for any bank, an increasing proportion of banking has been migrated over to the online channel in recent years to reduce costs and improve convenience for...

  • 10 reasons to adopt hosted VoIP

    February 18, 2011 • OpinionComments (1)

    According to trends analysts IDC, IT strategies in Africa for the year 2011 will be characterised by technologies including the cloud and virtualisation. This trend is being driven in large by increasing availability and affordability of bandwidth, making...